Terms and conditions of sales and purchase in online shop

1. General provisions

1.1. These terms and conditions of sale of goods (hereinafter – the Terms) are a legal document binding on the Parties, which sets out the rights, obligations and liability of the Buyer and the Seller ModulPro, MB when the Buyer purchases goods in the e-shop.

1.2. The Seller reserves the right to change, correct or supplement the Terms at any time, taking into account the requirements of legal acts. The Buyer is informed on the e-shop website. When the Buyer shops in the e-shop, the Terms valid at the time the order is placed apply.

1.3. The following have the right to buy in the e-shop:

1.3.1. natural persons with full legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;

1.3.2. minors aged 14 to 18, only with the consent of their parents or guardians, except where they independently dispose of their own income;

1.3.3. legal entities;

1.3.4. authorised representatives of all the persons listed above.

1.4. By approving the Terms, the Seller also guarantees that, pursuant to clause 1.3 of the Terms, the Buyer has the right to purchase goods in the e-shop.

1.5. The contract between the Buyer and the Seller is deemed concluded from the moment when the Buyer, having filled the shopping cart in the e-shop, entered the delivery address, selected the payment method and read the Seller's Terms, clicks the "Confirm order" button (see section 5 "Ordering of goods, prices, payment procedure, terms").

2. Personal data protection

2.1. The Buyer can order goods in the e-shop:

2.1.1. by registering in this e-shop – entering the data requested during registration;

2.1.2. without registering in this e-shop.

2.2. When ordering goods in the ways provided for in clause 2.1 of the Terms, the Buyer must enter in the relevant information fields provided by the Seller the Buyer's personal data necessary for the proper fulfilment of the order: first name, surname, delivery address, telephone number and e-mail address.

2.3. By approving these Terms, the Buyer agrees that the Buyer's personal data provided in clause 2.2 may be processed for the purposes of selling goods and services in the e-shop, analysing the Seller's activities and direct marketing.

2.4. By agreeing that the Buyer's personal data may be processed for the purpose of selling goods and services in the Seller's e-shop, the Buyer also agrees that information messages necessary to fulfil the order may be sent to the e-mail address and telephone number provided by the Buyer.

2.5. When registering in the e-shop and ordering goods, the Buyer undertakes to keep the login details safe and not to disclose them to anyone.

3. Rights and obligations of the Buyer

3.1. The Buyer has the right to purchase goods in the e-shop in accordance with the procedure set out in these Terms and in other information sections of this e-shop.

3.2. The Buyer (a natural person, consumer) has the right to withdraw from the contract of sale concluded with the e-shop by notifying the Seller in writing (by e-mail, stating the goods to be returned and the order number) no later than within 14 (fourteen) days from the day of delivery of the goods, except for the exceptions provided for in Article 6.228(10)(2) of the Civil Code of the Republic of Lithuania.

3.3. The Buyer may exercise the right provided for in clause 3.2 of the Terms only if the goods have not been damaged, their appearance has not changed substantially and they have not been used.

3.4. The Buyer undertakes to accept the ordered goods and to pay the agreed price for them.

3.5. The Buyer undertakes to cover the delivery and return costs incurred by the Seller if the Buyer does not collect the delivered goods from the parcel locker or does not accept the goods delivered by the courier.

3.6. If the data provided in the Buyer's registration form change, the Buyer must update them immediately.

3.7. The Buyer undertakes not to transfer the login details to third parties. If the Buyer loses the login details, the Buyer must immediately inform the Seller by the means of communication specified in the "Contacts" section.

3.8. By using the e-shop, the Buyer agrees to these Terms of sale and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.

4. Rights and obligations of the Seller

4.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the e-shop.

4.2. If the Buyer attempts to harm the stability and security of the Seller's e-shop or breaches his/her obligations, the Seller has the right, immediately and without notice, to restrict or suspend the Buyer's access to the e-shop or, in exceptional cases, to delete the Buyer's registration.

4.3. The Seller undertakes to respect the Buyer's right to privacy of the Buyer's personal information provided in the e-shop registration form.

4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

5. Ordering of goods, prices, payment procedure, terms

5.1. The Buyer can shop in the e-shop 24 hours a day, 7 days a week.

5.2. The contract enters into force from the moment the Buyer clicks the "Confirm order" button, and the Seller, having received the order, confirms it by sending a confirmation letter to the e-mail address provided by the Buyer.

5.3. Prices of goods in the e-shop and in the generated order are indicated in euros, including VAT.

5.4. The Buyer pays for the goods in one of the following ways:

5.4.1. payment via e-banking – prepayment using the e-banking system used by the Buyer. To use this payment method, the Buyer must have an e-banking agreement with one of the supported banks. The Buyer transfers the money to the e-shop's settlement account. In this case, responsibility for data security lies with the relevant bank, since all monetary transactions take place in the bank's e-banking system.

5.4.2. Payment by bank transfer – prepayment, where the Buyer, having printed out the order and gone to the nearest bank branch, transfers the money to the e-shop's bank account.

5.4.3. Payment to the courier upon delivery – payment where the Buyer pays the courier in cash or by payment card at the time of delivery of the goods.

5.4.4. Payment at the parcel locker when collecting the goods – payment where the Buyer pays at the parcel locker terminal when collecting the goods.

5.5. The Buyer undertakes to pay for the goods immediately. The parcel is prepared and the delivery period begins only after payment for the goods has been received.

6. Delivery of goods

6.1. The Buyer who has selected the delivery service when placing the order undertakes to specify the exact place of delivery of the goods.

6.2. The Buyer undertakes to accept the goods personally. If the Buyer cannot accept the goods personally and the goods have been delivered to the specified address, the Buyer has no right to make claims against the Seller regarding delivery of the goods to the wrong person.

6.3. The goods are delivered by the Seller or by the Seller's authorised representative (courier).

6.4. The Seller delivers the goods to the Buyer in accordance with the terms indicated in the product descriptions. These terms are preliminary and, moreover, do not apply in cases where the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the ordered goods. The Buyer also agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery of the goods.

6.5. In all cases, the Seller is released from liability for breach of the delivery terms if the goods are not delivered to the Buyer, or are delivered late, due to the fault of the Buyer or due to circumstances beyond the Seller's control.

6.6. The Buyer must in all cases immediately inform the Seller if the parcel is delivered in crumpled or otherwise damaged packaging, if the parcel contains goods that were not ordered or an incorrect quantity of them, or if the goods are incomplete.

6.7. In all cases, if the Buyer notices damage to the packaging upon delivery, the Buyer must note it in the delivery document provided by the courier or draw up a separate report on such damage. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is released from liability to the Buyer for damage to the goods related to packaging damage that the Buyer did not note in the courier's delivery document.

7. Quality of goods, guarantees

7.1. The data of each product sold in the e-shop are generally indicated in the product description next to each product.

7.2. The Seller is not responsible for the fact that the colour, shape or other parameters of the goods in the e-shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.

7.3. The Buyer may make claims regarding defects of the goods no later than within two years from the day of delivery of the goods. Claims regarding defects of goods for which a shelf life has been set may be made by the Buyer if the defects are detected within the shelf life of the goods.

7.4. If the goods do not meet the quality requirements, the Seller replaces them with goods of proper quality. If the Seller has no replacement, the Seller refunds the money paid for the goods to the Buyer. In such a case, the Seller covers the costs of returning and sending the goods.

8. Right of withdrawal

8.1. The Buyer (a natural person, consumer) has the right, without giving any reason, to withdraw from a contract concluded online (return goods of proper quality) within 14 days from the day of delivery of the goods. The consumer has no right to withdraw from the contract if the goods were made to the consumer's specifications or are clearly personalised; the goods have a short shelf life; sealed goods which are not suitable for return due to health protection or hygiene reasons were unsealed after delivery; and in other cases specified in Article 6.228(10)(2) of the Civil Code of the Republic of Lithuania.

8.2. In order to return goods under clause 8.1 of the Terms, the Buyer must clearly inform the Seller by the means of communication specified in the contacts section, stating the name of the goods to be returned and the order number.

8.3. When returning goods, the Buyer must comply with the following conditions:

8.3.1. the returned goods must be in their original, undamaged packaging;

8.3.2. the goods must not be damaged by the Buyer;

8.3.3. the goods must be unused and must not have lost their marketable appearance (labels intact, protective films not removed, etc.);

8.3.4. the returned goods must be complete, as received by the Buyer;

8.3.5. the proof of purchase must be provided when returning the goods.

8.4. The Seller has the right not to accept goods returned by the Buyer if the Buyer does not comply with the return procedure set out in clause 8.3.

8.5. After exercising the right of withdrawal, the money paid, except for the delivery costs paid by the Buyer, is refunded within 14 days from the day of the Buyer's notice of withdrawal; however, the Seller may withhold the refund until it has received the goods or has been provided with proof that the goods have been sent back. The costs of returning the goods are borne by the Buyer.

9. Liability of the Buyer and the Seller

9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not liable for the resulting consequences and acquires the right to claim compensation from the Buyer for direct losses incurred.

9.2. The Buyer is responsible for actions performed using this e-shop.

9.3. A registered Buyer is responsible for the transfer of his/her login details to third parties. If the services provided by the e-shop are used by a third party who has logged in to the e-shop using the Buyer's login details, the Seller considers this person to be the Buyer.

9.4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and the Buyer's own obligations, did not read these Terms, although he/she was given the opportunity to do so.

9.5. If the Seller's e-shop contains links to websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information contained there or the activities carried out, does not maintain or control those websites and does not represent those companies and persons.

9.6. In the event of damage, the Party at fault compensates the other Party for direct losses.

10. Marketing and information

10.1. The Seller may, at its own discretion, initiate various promotions in the e-shop.

10.2. The Seller has the right to unilaterally, without separate notice, change the terms of promotions or cancel them. Any change or cancellation of the terms and procedure of promotions applies only for the future, i.e. from the moment it is made.

10.3. The Seller sends all notices by the means of communication specified in the Buyer's registration form.

10.4. The Buyer sends all notices and questions to the telephone numbers and e-mail addresses specified in the "Contacts" section of the Seller's e-shop.

10.5. The Seller is not responsible if the Buyer does not receive the information or confirmation messages sent due to failures of the Internet connection or the networks of e-mail service providers.

11. Final provisions

11.1. These Terms of sale have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

11.2. All disagreements arising from the performance of these Terms are resolved by negotiation. If no agreement is reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

11.3. Consumer disputes are resolved out of court by the State Consumer Rights Protection Authority, registered office address Goštauto g. 12, Vilnius, www.vvtat.lt. The consumer may submit requests or complaints regarding possible violations of consumer rights on the online dispute resolution platform http://ec.europa.eu/odr/.